oTouch Global Shipping

Welcome to the oTouch Shipping information center. Here you will find all information about how we process and ship your order, from delivery time to shipping costs and other useful information. We have a worldwide shipping network; for more information on specific markets, please see the details below.

Shipping Details

OTouch Global Shipping

Our goal is to offer you the best shipping experience.

Last Updated: January 2026

Shipment Processing

Orders are processed within 1-2 business days (excluding weekends and holidays).
During high-volume periods, processing may be delayed. We will notify you via email or phone if there is a significant delay.

Shipping Rates & Delivery Estimates
Shipping charges are calculated and displayed at checkout. Delivery timelines vary by region:

Region/Country	Estimated Delivery	Shipping Cost	Notes
United States	3-7 business days	Free	Carriers include USPS, UPS, FedEx, etc. Carrier is assigned by us.
Canada	7-12 business days	Free	Carriers: UPS, Canada Post.
European Union (Shipped from Germany)	6-10 business days	Free	Carriers: DPD, DHL, UPS. Includes: Austria, Belgium, Bulgaria, Croatia, etc.
United Kingdom	6-10 business days	Free*	Overweight items (>53LB) incur a £45-£80 fee. Carriers: DHL, UPS. See important UK customs notice below.*
Japan	7-12 business days	Free	Carriers: UPS, 4PX.
Other Supported Countries (e.g., Australia, Switzerland, Norway)	10-12 business days	Charges Apply	Includes Singapore, South Korea, etc. Carriers: DHL, UPS, etc.

General Shipping Notes:

Weekend/Holiday Orders: Processed the next business day.
Delays: Occasionally occur due to weather, customs, or carrier issues.
Multiple Warehouses: We ship from local warehouses in the US, EU (Germany), and China for faster delivery.

Shipment Confirmation & Tracking
You will receive a shipment confirmation email with a tracking number once your order ships. Tracking information may take 1-3 days to activate. Contact us if tracking does not update.

Customs, Duties, and Taxes

OTOUCH is not responsible for any customs duties, taxes, or import fees applied to your order.
These fees are the customer's responsibility and are determined by your local authorities.
Important for UK & Non-EU Customers: Parcels may be subject to customs inspection. You may be required to provide clearance documents. Please check your email after ordering and submit requested documents promptly to avoid returns or delays.

Damaged Goods
If you receive a damaged order, please contact our warranty team to file a claim. Do not discard any packaging or damaged items until instructed.

Returns & Exchanges
To initiate a return or exchange, please contact us at info@otouch.com.

Do not refuse the delivery or ship items back without our authorization.
Do not use the address on the packing slip for returns. We will provide the correct return address and instructions.

Contact Us
If you have questions about this Shipping Policy, contact us: