Terms of Service

• You must be at least 18 years old (or the age of majority in your jurisdiction) to purchase adult products.
• If you create an account, you are responsible for maintaining the confidentiality of your login details.
• You agree that the information you provide is accurate and up to date.

All orders are subject to acceptance and product availability. We reserve the right to limit quantities, cancel orders, or refuse service in our discretion where permitted by law.

• Prices are shown on the website and may change without notice.
• If an item is listed at an incorrect price due to an error, we may cancel the order and refund you.
• We may require additional verification before accepting an order.

Payments are processed through secure third-party payment providers. By submitting payment information, you confirm you are authorized to use the payment method and authorize us (and our payment processors) to charge the total order amount.

• You are responsible for providing a complete and accurate shipping address at checkout.
• Delivery timeframes are estimates and may vary due to carrier delays or customs processing.
• Risk of loss may transfer to you upon delivery (or as otherwise required by applicable law).

Returns and refunds are governed by our Refund & Returns Policy. Please review it carefully before purchasing.

• Hygiene-sensitive items may be ineligible for return once opened, except for manufacturing defects.
• Refund timing depends on inspection and payment processor timelines.
• Warranty coverage (if applicable) applies to manufacturing defects only.

Products sold by otouch are intended for adult use as described. You agree to read and follow all product instructions, warnings, and safety guidelines.

• We are not liable for misuse, improper application, or failure to follow product instructions.
• Use of products is at your own risk, to the extent permitted by applicable law.

You agree not to misuse the Services. Prohibited activities include:

• Violating any applicable laws or regulations.
• Attempting to gain unauthorized access to accounts, systems, or data.
• Uploading or transmitting malware or harmful code.
• Using the Services to harass, abuse, or harm others.
• Copying, scraping, or using content in a way that infringes intellectual property rights.

All content on this website—including text, graphics, logos, images, videos, and design—is owned by otouch or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our written permission.

The Services may include links to third-party websites or tools. We are not responsible for third-party content, privacy practices, or policies. Your use of third-party services is at your own risk and may be governed by third-party terms.

To the maximum extent permitted by law, otouch and its affiliates, officers, employees, agents, and suppliers will not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising from or related to your use of the Services or products purchased through the Services.

You agree to indemnify and hold harmless otouch and its affiliates from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your breach of these Terms or misuse of the Services.

We may update these Terms from time to time to reflect changes to our practices, Services, or legal requirements. We will post the updated Terms on this page and update the effective date where required.

These Terms are governed by applicable laws as determined by our operational jurisdiction, without regard to conflict-of-law principles, except where local consumer protection laws require otherwise.