To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To apply for an item return or refund, please follow the steps below
Step 1: Submit Request
Please submit your request to our Customer Service Team ([email protected]) within 3 working days of receipt, or fill out the form below. Your email should include the following details:
Order number
Shipping list
Photos of the outside packaging (If the outside package is broken, this situation is not covered by warranty.)
An explanation of the reason for your return
Photo evidence clearly supporting the damaged/faulty item (please attach to the email): Maximum 3 images, each no larger than 2MB in size. We accept .jpg, .gif, png file formats.
Step 2: Approval
Once our Customer Service Team has reviewed and approved your request, we may notify you by email to send the item to our Chinese warehouse (Please return it by post) processing facility. Please note that the need to return items will be assessed on a case-by-case basis.
Step 3: Return Item
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.
If you are required to return your item, we must receive your package at our warehouse processing facility within 10 working days from the date we approved your request. We will inspect all returned items and if eligible, we will award a refund or resend you a brand new item.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, like custom products. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.